- Customer service
- fulfillment team
These lashes are perfect. They need no trimming and fit perfectly. They look so natural and I receive so many compliments on my eyes. I have used velour for years and will continue to do so.
As a first time lash wearer, these are very subtle and nice. So very light with the application of the liner/adhesive.
Beautiful lashes of the best quality. However, I found these to be a little too long for me. I also still needed to trim the lashes despite them being part of the "effortless" collection. Finally, the "sections" of lashes were much more visible on the actual lashes than they are in the photos. Overall, not the right lashes for me.
Very similar to Barely There, which doesn’t really suit my eyes and lashes. The outer ends are too curled and looks strange against my own lashes.
Customer service was awesome! I changed my mind on my lashes order and Rachel had helped me contact the fulfillment team to get my order corrected before it’s packaged and shipped out. She informed that it wasn’t a guarantee due to it being over the holiday but got what I wanted. Thank you Rachel and the velour team.