Frequently Asked Questions

Below are questions we frequently receive about false eyelashes, including the difference between materials, care and maintenance of false eyelashes, use and application, return policy, and much more!

Usage & Care of Lashes

How do I know which lashes are right for my eyes?

Each eye is unique and that is why we have one of the widest selections of lash styles available. Finding the right lash depends on the makeup look you are seeking, as well as your eye shape. Visit our Lash Guide to find the perfect pair of lashes. You are also welcome to contact one of our Lash Connoisseurs for assistance. We have it down to a science and pretty much live for helping our customers find the perfect lashes!

Can I apply mascara to my Velour false eyelashes?

Please do not apply mascara to your Velour Lashes as this can ruin the quality of the hair and limit the number of uses. Many cosmetic products contain oils that can ruin the shine and quality of the hair. It is, however, okay to apply mascara on your natural lashes before applying your Velour Lashes.

Can I wear my false eyelashes if I have eyelash extensions?

We do not recommend wearing Velour Lashes if you have eyelash extensions.

Where do I store my Velour false eyelashes?

To maximize the number of uses of your Velour Lashes, we highly recommend placing them in its original casing when not in use. This will protect the lashes from dust and moisture and prevent them from being damaged inside your makeup bag. Please refer to our How to Care page for a detailed explanation of how to care for your Velour Lashes.

Can I swim in my false eyelashes?

No, we do not recommend swimming, bathing or going in water in your Velour Lashes as this can ruin the curl and style of the lash.

Payment & Shipping

Do you ship internationally?

We are pleased to offer Free shipping within Canada and the USA on orders of $35 USD or more and flat rate shipping of $15.99 USD on all international orders. Depending on your location, shipping times may vary. Please refer to our shipping details page for full details.

What forms of payment do you accept?

Velour accepts the following forms of payments: PayPal, Visa, MasterCard, American Express, Discover, Amazon Payments, Apple Pay and PayPal payments. Please note, all transactions will be processed in USD. We also offer payment through AfterPay.

How are discount codes processed?

Discount codes or coupons can be used on applicable orders if products are eligible. All coupon codes must be entered into the order prior to completing checkout. Only one offer or promotional code can be used per order. Promotions cannot be combined with any other offers, including loyalty program discount codes. When there is a sitewide discount, coupons or discount codes won't be applicable. Once an order is placed, Velour cannot retroactively add items or discounts to an order after it is placed. Some products on the site are not applicable for discounts.

How do I track my order?

If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.

Once your payment is approved, you will receive an e-mail when your order is processed (may take up to 48 hours). You will also receive a second e-mail once your order is shipped which will include your tracking number and a link to track the journey of your Velour goodies. Please refer to our shipping details page for full details.