Home  »  Frequently Asked Questions

Frequently Asked Questions

All about the Lash & Go Eyeliner

What is the Lash & Go Eyeliner? Our revolutionary hybrid product is a Lash Adhesive when wet and an Eyeliner...

Read more

All about the Lash & Go Eyeliner

What is the Lash & Go Eyeliner? Our revolutionary hybrid product is a Lash Adhesive when wet and an Eyeliner when dry! Because it’s a dual application the unique marbled formula can be used with...

Read more

Return & Exchange

What is the return and exchange policy? If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are...

Read more

Payment & Shipping

Do you ship internationally? We are pleased to offer Free shipping within Canada and the USA on orders of $50 USD or more and flat rate shipping of $12.99 USD on all international orders.  Depending on...

Read more

Usage & Care of Lashes

How do you remove false eyelashes? To remove Velour Lashes, use your finger or applicator and gently pull from the outer corner of the lash band across the eye. Never pull on the lash hairs...

Read more

About False Eyelashes & Suitability

What is the difference between synthetic disposable lashes and Velour Lashes? The key differences between disposable lashes and Velour Lashes are the lash design, quality of material and how they are made. Because Velour mink...

Read more