Frequently Asked Questions

What is the Lash & Go Eyeliner? Our revolutionary hybrid product is a Lash Adhesive when wet and an Eyeliner when dry! Because it’s a dual application the unique marbled formula can be used with...

What is the return and exchange policy? If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are...

Do you ship internationally? We are pleased to offer Free shipping within Canada and the USA on orders of $50 USD or more and flat rate shipping of $12.99 USD on all international orders.  Depending on...

How do you remove false eyelashes? To remove Velour Lashes, use your finger or applicator and gently pull from the outer corner of the lash band across the eye. Never pull on the lash hairs...

What is the difference between synthetic disposable lashes and Velour Lashes? The key differences between disposable lashes and Velour Lashes are the lash design, quality of material and how they are made. Because Velour mink...