Frequently Asked Questions

What is the Plant Fibre Lash Collection? A lash collection that is entirely plant-based! All components of this lash, from band to fibres are derived from plants. The fibres are so fluffy and natural-looking, you’d...

What is the 24hr Lash Care Kit? Our 24hr Lash Care Kit contains the small but mighty minis of our bestselling Pretty Big Deal Mascara and Long & Strong Lash Serum. These lash care essentials...

What is the Long & Strong Lash Serum? A nourishing and conditioning serum, packed with peptides and botanical extracts to lengthen, strengthen and protect your lashes. Lashes will be thicker, longer and healthier in just 6...

What are magnetic lashes ? Magnetic lashes are just like false lashes! The only difference is that magnetic lashes have small magnets along the lash band, and you have to use a magnetic liner instead...

What is the Pretty Big Deal Peptide & Tubing Mascara? A 3-in-1 Lash Serum, Lash Shield and Mascara! Because your lashes should be a Pretty Big Deal. How does it work as a lash serum?...

Are Vegan Luxe lashes the same as mink lashes? No. Our Vegan Luxe lashes are made from the most innovative, vegan and cruelty-free lash fiber that mimics the naturally matte finish of real mink hair....

What is Lash Clean? An oil-free makeup remover that effectively removes stubborn makeup while being false lash and lash extension friendly. How do I use it? Lash Clean can be used to instantly clean any...

What is the Fluff’n Brow Pencil? A 3-1 brow product that allows you to achieve fluff’n brow perfection! It includes a teardrop shaped pencil for definition, a tinted brow balm to set & volumize, and...

What is the 3-in-1 Lash & Go Eyeliner? The NEW and improved Lash & Go Eyeliner triples as an eyeliner, traditional lash adhesive and magnetic liner, making lash application all the more effortless! How do...

Do you ship internationally? We are pleased to offer Free shipping within Canada and the USA on orders of $50 USD or more and flat rate shipping of $15.99 USD on all international orders.  Depending on...

How do you remove false eyelashes? To remove Velour Lashes, use your finger or applicator and gently pull from the outer corner of the lash band across the eye. Never pull on the lash hairs...

What is the difference between synthetic disposable lashes and Velour Lashes? The key differences between disposable lashes and Velour Lashes are the lash design, quality of material and how they are made. Each pair of...