* For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
*$50 USD minimum spend for free shipping must total $50 USD after discounts are applied.
*Express Shipping stars from the moment the order has been shipped which can take up to 3-5 days to process during the busy season.
Tracking Your Order
If you have created a login with us, you may track your order directly in your account by logging in here and visiting the order status page.
PLEASE NOTE: We're Experiencing Delays. Please allow 7-10 days prior to order shipment.
Once your order has been processed (may take up to 48 hours), you will receive a confirmation e-mail. You will also receive a second tracking e-mail once your order has been shipped to follow the journey of your Velour products.
Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show.